Shipping & Returns

Shipping Policy

At Sunrise Home Solutions, we are committed to providing you with a seamless online shopping experience. Our Shipping Policy is designed to ensure timely and reliable delivery of your purchased products while keeping you well-informed throughout the process.

Order Processing: Once you place an order on our website, our team will begin processing it promptly. Please allow us some time to verify your order details and prepare the items for shipment.
Shipment Notification: We understand the importance of staying informed about the status of your order. Rest assured, we will keep you updated via email or SMS regarding the status of your shipment and provide you with an estimated number of days it will take for the product to be shipped.
Order Tracking: To offer you complete peace of mind, we provide a tracking facility for all orders. Once your order is shipped, we will furnish you with a tracking number that allows you to monitor the progress of your package from our warehouse to your doorstep.
Multiple Shipments: In some cases, your order may consist of multiple items, each sourced from different locations. In such instances, we will inform you if your items will be shipped separately to expedite delivery.
Delivery Address: Please ensure that the delivery address provided during checkout is accurate and up to date. We will not be responsible for any delays or non-deliveries resulting from incorrect or insufficient address details.
Delays and Exceptions: While we strive to fulfill your orders as quickly as possible, there may be circumstances beyond our control, such as natural disasters, unexpected high demand, or logistical constraints, that could lead to shipment delays. If such situations arise, we will promptly notify you and work diligently to minimize any inconvenience.
Shipping Charges: Shipping charges will be calculated during the checkout process based on your location, the weight of the items, and the chosen shipping method. We aim to keep our shipping fees competitive and transparent.
Returns and Refunds: For information on returns and refund policies, please refer to our dedicated Returns Policy page.

If you have any questions or require further assistance regarding our Shipping Policy, please do not hesitate to contact our friendly customer support team. Your satisfaction is our top priority, and we are here to ensure your shopping experience with Sunrise Home Solutions is nothing short of exceptional.

Thank you for choosing Sunrise Home Solutions for your home and lifestyle needs. Happy shopping!

Return & Exchange Policy

At Sunrise Home Solutions, we are committed to delivering products of the highest quality to our valued customers. As part of our dedication to providing a seamless shopping experience, we would like to inform you that we do not offer a standard return and exchange policy for online orders.

However, should you encounter any issues or concerns with the product you have purchased, we encourage you to get in touch with us directly. Our customer support team is readily available to address any queries and assist you in finding an appropriate solution.

How to Reach Us:

Contact Us: If you are facing any problem with your purchase, please contact our customer support team by phone or email. We are here to listen to your concerns and offer personalized assistance to resolve the issue promptly.
Visit Our Store: Alternatively, you are welcome to visit our physical store in person. Our knowledgeable and courteous staff will be delighted to assist you and find a suitable resolution to any product-related challenges you may encounter.
Warranty Coverage: Many of our products come with manufacturer warranties. In case the product is covered under warranty, our team will guide you through the warranty claim process, ensuring you receive the support and service you deserve.
Quality Assurance: We take great pride in the quality of our products. If you believe your purchase is faulty or defective, please be assured that we will thoroughly investigate the matter to ensure our products meet the highest standards.

Please note that this policy is applicable only to online orders. For purchases made in-store, different return and exchange terms may apply, subject to the relevant local laws and regulations.

Our team is dedicated to ensuring your satisfaction with every purchase from Sunrise Home Solutions. If you have any questions or require further clarification, do not hesitate to contact us. We value your patronage and are committed to providing a positive and rewarding shopping experience for all our customers.

Thank you for choosing Sunrise Home Solutions for your home needs. We look forward to serving you with the utmost care and attention to detail.